In addition, the owner of the software grants the service provider access to the necessary computers and a reasonable period of time to correct such software errors. The Service Provider acknowledges that the Software Owner may have sensitive or proprietary information provided on the computers or in the Software to be maintained. PandaTip: The „Access Granted“ section of this template describes all the physical or digital locations that you need to access to perform software maintenance. The Service Provider will have access to all necessary printouts as well as documentation of any software that may contain errors in the conclusion of this Agreement. In consideration for the tasks performed during the term of this Software Maintenance Agreement, the Software Owner has agreed to pay the Service Provider all the amounts set out in the following table. All notices relating to this Software Maintenance Agreement must be in writing and delivered to the defendant, either in person, by email or registered mail to the following addresses. A software maintenance contract bridges the gap between the needs of your business and those of a software professional. If you own a software support company or are an independent software contractor, make sure you have a paper trail. It`s great that you`re about to sign a new client. Just make sure everyone understands the arrangement. Was this routine interview monthly or bi-monthly? When are payments made and are payments hourly or project-based? A software maintenance contract helps keep these elements in balance.

Any software that is replaced during the term of this Agreement includes all warranties and agreements, including the purchase of such software. PandaTip: This template describes the scope of software maintenance services offered, the terms of those services, and any additional terms related to your contract with the customer. In the event that one of the parties to this Software Maintenance Agreement fails to comply with the terms and conditions set forth, the investigating party shall notify the defaulting party in writing of the occurrence of the failure. The Software Owner is responsible for all taxes, titles and fees due by the local government, federal government or other governmental entity with respect to this Software Maintenance Agreement for the duration of this Agreement. You`re not a software technician, so outsource your software maintenance services. A software maintenance contract allows you to define the relationship between a business owner and technical support. Read More If, at any time, no payment is received for terms not agreed between the parties, this constitutes a breach of contract and constitutes grounds for termination of this Software Maintenance Agreement. The most important maintenance services covered are the provision and/or application of software updates and upgrades. This agreement contains all the provisions you can expect in a software maintenance contract, but not much else. The details of the services themselves are set out in a service level agreement, which is attached as a schedule. The models allow the service provider to be allowed to subcontract or subcontract its obligations under the contract. As software maintenance contracts go, it`s short, simple, and easy to use.

Any modification or cost incurred as a result of correcting or replacing a defect in the Software will remain the responsibility of the Software Owner for the duration of this Agreement. In addition, the service provider has access to the facilities, computers and software necessary to perform maintenance and software backups. In addition to the above fees, the Software Owner is responsible for all costs and charges directly related to the Software included in this Software Maintenance Agreement, including this Software Maintenance Agreement constitutes the entire Agreement for the Services listed herein and supersedes all prior agreements entered into in writing or orally. In the event that new software bugs are discovered, the same consideration will be given and the Service Provider will be granted the access necessary to comply with this Agreement. PandaTip: The signing sections of this software maintenance contract template allow you and the software owner to sign this contract electronically from your computer, smartphone or tablet. In the event that a disagreement or controversy arises during the term of this Software Maintenance Agreement, both parties agree to resort to arbitration to resolve such issues. For more information about how maintenance should be provided, see the service level schedule. This schedule includes issues such as the regularity of upgrades, advance notice regarding the release of updates and upgrades, how updates and upgrades are deployed/applied, and the consequences of Customer`s refusal to apply or apply updates and upgrades to the Software. Under this Agreement, maintenance services are provided with respect to certain identified software. Maintenance services are defined to cover the deployment and/or application of software upgrades and updates to be maintained. The Service Provider is required to provide the Services according to a defined standard (e.B. with reasonable care and expertise) and may be granted the right to suspend the Services in the event of non-payment by the Customer.

PandaTip: The price table in the template above must be completed to reflect any expected deductions, fees, or other costs associated with this software maintenance agreement. .